O'Shannessy, Vivienne. <br/><br/>
Front Office Skills: a Practical Approach / 
Vivienne  O'Shannessy. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry - Employees - Training of<br/>Hotel front desk personnel - Australia - Textbooks<br/>Hospitality industry - Australia - Textbooks